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Privacy Policy

Privacy Policy

This Privacy Policy describes how www.gallerygemsshop.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by:

Email: help@gallerygemsshop.com
Phone: (323) 266-9493

Mailing Address:
Gallery Gems LLC
11400 West Olympic Blvd,
Suite 200, # 2013
Los Angeles, CA 90064
United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.”

See the list below for more information about what Personal Information we collect and why.

Device Information

Purpose of collection:
To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection:
Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose:
Shared with our processor BigCommerce.

Personal Information collected:
Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information

Purpose of collection:
To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and provide relevant marketing when aligned with your preferences.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared with BigCommerce and payment processors.

Personal Information collected:
Name, billing address, shipping address, payment information, email address, and phone number.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children.

If you are a parent or guardian and believe your child has provided Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you.

For example:

  • We use BigCommerce to power our online store:
    https://www.bigcommerce.com/privacy/

  • We may share Personal Information to comply with applicable laws, respond to legal requests, or protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.

For example:

Learn more:
https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Opt-Out Options

You may also opt out here:
https://optout.aboutads.info/

Using Personal Information

We use your Personal Information to:

  • Offer products for sale

  • Process payments

  • Ship and fulfill orders

  • Communicate with you

  • Provide updates, marketing, and offers

Retention

When you place an order, we retain your Personal Information for our records unless and until you request deletion.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making.

We do not engage in fully automated decision-making that has legal or significant effects.

BigCommerce may use limited automated processes for fraud prevention, including:

  • Temporary IP blocking after failed transactions

  • Temporary credit card risk flagging

These do not significantly affect customers.

Cookies

A cookie is a small amount of information downloaded to your device when you visit the Site.

We use cookies for:

  • essential site functionality

  • analytics and performance

  • advertising

  • fraud prevention

Cookies may be session-based or persistent (lasting from minutes up to two years).

You can manage cookies through your browser settings. Disabling cookies may impact site functionality.

Learn more:
www.allaboutcookies.org

Do Not Track

We do not alter data collection practices in response to “Do Not Track” signals due to lack of consistent industry standards.

Changes

We may update this Privacy Policy at any time to reflect operational, legal, or regulatory changes.

Complaints

If you would like to make a complaint, please contact us using the information above.

If you are not satisfied with our response, you may contact your local data protection authority.